During the summer of 2021 I organized & led a cross-platform Experience Audit of Zillow’s Search Experience. Among many issues and opportunities we identified, the lack of any structure in our approach to Property Cards was apparent.

The lack of a Property Card Pattern resulted an inferior user experience and was costing the business a ton of money each time a new unique version was created. I led a small core team that collected requirements from various lines of business, analyzed the competition, proposed a unified pattern, and worked with engineering to get them build across Android, iOS and Web. They started getting rolled out in mid-2022.